Returns
Returns
- Merchandise must be returned within 30 days of receipt
- Merchandise must be unworn and unwashed
- Merchandise must have all Zara Terez tags and hang tags
- Any merchandise marked “Sale” cannot be returned
- Hair accessories and hats cannot be returned
- All swimwear returns must have hygiene liners still intact
- Gift cards are non-returnable and non-refundable
We think you will be absolutely in love with your new ZT threads. In the event this is not so, please contact care@zaraterez.com to speak with a member of our team. We encourage any and all feedback, and will either issue an exchange, store credit, or refund depending on the circumstance.
Please note refunds will only be given for items that you are not completely satisfied with, if, we are contacted within 10 days of purchase. Unless otherwise noted, all postage costs are paid for by the customer.
For any other inquiries, please email care@zaraterez.com or give us a call during our business hours of 9am–6pm, EST Monday-Friday at (212) 204-2247 ext. 2.